Shipping policy
Shipping Terms
Taste of Italy GmbH · As of: June 2025
1. Shipper
Taste of Italy GmbH
Kitzsteinhornstraße 19
5700 Zell am See, Austria
Goods are dispatched from:
Nuremberg Warehouse, Kurt-Nagel-Platz 1, 90475 Nuremberg, Germany
2. Shipping Service Provider
Shipping is carried out exclusively via the freight forwarding company Kühne + Nagel International AG. Delivery is generally made to the curbside of the specified delivery address.
3. Delivery Areas and Shipping Costs
Shipping is carried out exclusively for wine products at the following flat rates:
| Zone / Countries | Delivery Time | Shipping Costs |
|---|---|---|
| Germany | 3–5 business days | €8,99 |
|
Europe Austria, Belgium, Bulgaria and 22 other European countries |
3–5 business days | €14,99 |
The flat-rate shipping fee applies per order, regardless of the number of bottles ordered.
4. Delivery Times
The specified delivery times begin on the business day following the order confirmation (Monday to Friday, excluding public holidays at the shipping location in Nuremberg). Delivery times are guidelines and not binding commitments.
5. Wine Shipping – Special Notes
Wines are not shipped refrigerated. We recommend refraining from ordering during extreme outdoor temperatures (above 25 °C or below 0 °C) or storing the goods in a cool place immediately upon receipt. Liability for temperature-related quality changes during transport is excluded, provided the goods were handed over undamaged.
6. Delivery Notification
The freight forwarding company Kühne + Nagel will generally contact you by telephone or email one business day before delivery to coordinate the delivery date. We do not offer shipment tracking.
7. Delivery Restrictions
Delivery to packing stations, PO boxes, or non-physical addresses is not possible with freight shipping. Delivery is made to the curbside; a carrying service into buildings is not included.
8. Undeliverable Shipments
If a delivery is not possible for reasons for which the buyer is responsible (e.g., incorrect address information, multiple absences) and the goods are returned to us, the buyer shall bear the costs of the return shipment. We will contact you in this case.
9. Transport Damage
Please check the delivery for visible transport damage upon handover. Accept damaged goods only under reservation and have the damage confirmed in writing by the driver. Report transport damage immediately – at the latest within 7 days of receipt – to: tasteofitaly@gmx.at
Statutory warranty rights remain unaffected by these shipping terms. For consumers, the 14-day cancellation period begins after receipt of the goods. The full cancellation policy and General Terms and Conditions are available on our website.
Taste of Italy GmbH · Kitzsteinhornstraße 19 · 5700 Zell am See · Austria
For questions regarding shipping: tasteofitaly@gmx.at